After a disagreement over the airport's new price cap, Heathrow Airport, and Emirates Airlines have reached a compromise. Heathrow stated that it would cap daily passenger volume at 100,000 until early September, and airlines were urged to make necessary adjustments.
The cap was described as necessary while the airport tried to get back to pre-pandemic staffing levels in a statement issued by Heathrow Airport CEO John Holland-Kaye on the day it went into effect. "We started recruiting back in November last year in anticipation of capacity recovering this summer, and by the end of July, we will have as many people working in security as we had pre-pandemic. New colleagues are learning fast but are not yet up to full speed," he stated.
In a statement made on July 14, 2022, Emirates Airlines President Sir Tim Clark KBE earlier declined to take on the burden of what he saw as Heathrow's difficulty. He said: "This [cap] is entirely unreasonable and unacceptable, and we reject these demands." Until further notice, Emirates plans to operate as scheduled to and from LHR. "
The airline based in Dubai claimed that its Heathrow ground crew was "fully ready and capable of handling our flights." The key components of the problem "lie with the central services and systems, which are the responsibility of the airport operator."
According to the statement released on Thursday, "The President of Emirates Airline and the CEO of Heathrow Airport held a constructive meeting this morning." Emirates agreed the airline was ready and willing to work with the airport to remediate the situation over the next 2 weeks to keep demand and capacity in balance and provide passengers with a smooth and reliable journey through Heathrow this summer.
"Emirates has capped further sales on its flights out of Heathrow until mid-August to assist Heathrow in its resource ramp-up and is working to adjust capacity. In the meantime, Emirates flights from Heathrow operate as scheduled and ticketed passengers may travel as booked."
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