In light of persistent flight cancellations, the Competition and Markets Authority (CMA) has urged airlines to provide better customer service. The watchdog has warned that airlines' failure to uphold their commitments might result in serious harm to passengers.
"We recognize that some airlines have performed better than others, and we acknowledge and welcome some recent improvements, for example, flight cancellations being announced earlier. However, we are concerned that consumers could experience significant harm unless airlines meet their obligations and minimize flight disruptions throughout the summer and beyond,” SchengenVisainfo.com says.
It added that protecting customers and ensuring company compliance with consumer protection laws are of the utmost importance.
The CMA and CAA have voiced their concern that some airlines are not taking sufficient steps to stop engaging in one or more harmful activities. According to regulators, when flights are canceled, consumers should be helped and their rights should be upheld to ensure they receive the best results.
Selling more tickets is one of them, as is not always complying with offering passengers affected by cancellations flights on alternate carriers and failing to give customers "sufficiently clear and advance information about their rights."
While travel was restricted in the early months of the coronavirus pandemic, many aviation employees were laid off.
The two regulators have advised airlines to stop selling tickets for flights until they can be fairly certain that they will still operate. Together, the CMA and CAA have asked airlines using this practice to take immediate steps to guarantee that these consumers have a viable choice for rerouting. The CMA and CAA contend that airlines shouldn't promote tickets for flights unless they can be fairly certain that they will continue to do so.
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