Amsterdam Airport Schiphol has introduced a new program that will enable travelers who missed flights between April 23 and August 11 due to delays at security checkpoints to get compensated.
According to a statement from Schiphol Airport, “the airport has approached Ombudsman MAX and the Dutch Consumers’ Association to discuss how Schiphol can accommodate these people." The temporary scheme has been developed in collaboration with them.”
Furthermore, until September 30, travelers who incurred losses after missing their flights can file a claim for compensation at the airport.
“Travelers can apply for compensation for costs incurred to rebook a flight or for a replacement flight, for alternative transport if they have chosen to travel to a destination by other means, or for extra travel costs incurred to travel to Amsterdam Airport Schiphol or another airport,” the statement stated.
Schiphol will be responsible for a refund if passengers miss their flights owing to lengthy lines at security check, as well as reimbursement for costs associated with their accommodations and transportation.
Sandra Molenaar, the director of the Consumers' Association, expressed her satisfaction with this decision, stating that she is pleased with the consensus reached and that cooperative efforts have led to this decision's current state. To combat long lines and the issue of people missing flights, Schiphol Airport decided to cap the number of passengers that can leave the airport each day.
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